Booking Terms
How to book Wasp Nest Cottage
Booking our cottage is quick and simple. Check availability, choose your dates, then get in touch!. You can book directly online or or check with us first by email using our contact form, or phone or text one of the team on 0753231569. We’ll get back to you quickly to confirm your booking and arrange for payment of the deposit to secure your holiday dates.
Booking Conditions
The booking conditions are between the property owner and the holidaymaker(s) who book Wasp Nest Cottage. References to “you” or “your” are references to the person making the booking and all members of the holiday party. Any Booking is subject to the conditions below. These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.
Rental and Payment
The rental includes all central heating, electricity, wifi and other running costs. Towels, bedding and an arrival essentials pack are all included in the price. On booking we require a deposit of 25% of the rental to secure your booking. The balance is then requested to be paid at least four weeks before the start of your holiday - don’t worry we’ll send you a reminder! For holidays which are to take place within four weeks of you making the Booking, the full rental payment will be requested on booking. Once the deposit or full rental payment has been received, we will send an email confirming the Booking and thanking you for your payment. The contract between us will then be formed and is subject to these Booking Conditions. If for any reason you are unable to make the payment due to us in full by the date on your confirmation email, we are obliged to treat your Booking as cancelled by you. However, we will endeavour to keep you posted and give you due warning, so any such oversights can be avoided.
Pets
We invite guests to bring one well behaved pet at no extra charge, additional furry friends by arrangement with us please. We respectfully ask that even though they are on their holidays too, pets do not lounge on the furniture and do not sneak up stairs! Please do include them in your activities and don’t leave them alone in the cottage - we have a wonderful dog sitter/walker in the Village who will help out as long as we give her a little notice - get in touch with us for details.
There are some great dog walks straight from the cottage door - please don’t be tempted to let your pets use the tiny cottage garden to relieve themselves and please take a little time to clean and remove all traces of your pet before you leave - we love to have pets on holiday with us too and don’t want to have to charge our guests for the pleasure!
Arrival and Departure
Wasp Nest Cottage will be ready to welcome you from 3 o’clock in the afternoon or by alternative arrangements with us if required. You will be sent details of where to find the key for contactless check-in. We ask you to leave by 10 o’clock in the morning on your last day to give our cleaning team time to thoroughly deep clean and care for the Cottage between our guests.
No Smoking Please
For the benefit of all our guests and neighbours we politely ask that no smoking/vaping etc. takes place on the premises.
House Keeping and accidental Damage
We have so far refrained from asking for an extra Housekeeping Deposit as we believe the guests at Wasp Nest Cottage will appreciate it as much as we do and take good care of the property whilst it is in their care, leaving it in a clean and tidy fashion when they leave. Accidents happen we all know that - so just drop us a text or email if something happens and we will get it replaced at not extra charge ready for our next guests.
Special Circumstances - Covid 19
We will happily give you a full refund if the UK Government introduces lockdown measures to control the spread of COVID-19, requiring us to close the Property during the dates of your stay. We will also give you a full refund if you are unable to travel to take your holiday because of a local lockdown (this applies only to the booking address of the lead booker shown on the Booking confirmation and does not cover members of your party with addresses in other local lockdown areas). This refund does not unfortunately cover you (or members of your party) for being unable to travel because you (or a member of your party) fall ill with COVID-19, or are required to quarantine or self-isolate. We suggest taking out holiday insurance cover just in case.
Infection
Guests must not travel to stay in the Property if any of their party has COVID-19 or has symptoms (in accordance with Government guidance). Guests showing signs of COVID-19 whilst staying at the Property are required to take a test. If they are confirmed to have COVID-19, they must return home if they reasonably can. They should use private transport but only drive themselves if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority. Only in exceptional circumstances will it be possible for guests to extend their stay and self-isolate in the Property. If self-isolation is required to take place at the Property then the guest will be charged the advertised price for each extra night plus any additional fees incurred in cancelling bookings affected by this self-isolation.
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Cancellation
Once you have booked your holiday, the agreement between us is a legal contract. If for some unfortunate reason you do need to cancel your holiday, the effective date of cancellation is when written notification (by letter or email) from you is received. If you cancel with less than two weeks’ notice from the start of the booked period, you remain legally liable to pay the full balance as specified in the Booking Confirmation.
If you cancel under the terms of our COVID-19 Refund Policy you will receive a full refund. In all other instances the following cancellation charges will apply:
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Cancellation Charges
We will send a refund minus the cancellation charge, promptly. We will re-advertise the cottage when we receive your cancellation and if we do succeed in re-booking the cottage for your cancelled dates, we will refund the whole amount minus a £30 administration charge. We believe in refunding you as much as possible but in our experience we cannot always guarantee to be able to re-let the cottage for your cancelled dates, and have charged accordingly to the time frame, if we do get a late booking however, we are more than happy to refund you. We strongly recommend that you take out cancellation insurance.
You are our Guests
Throughout your stay we are on hand to help out! We will not intrude on your break - but we are on the end of a phone, text or email and live locally in the Village. If you should need anything at all - from where to find something in the cottage to needing a larger casserole dish - just let us know! There is always someone here to help.
Phone or text: 0753231569
Email: waspnestcottage@gmail.com
Enjoy your break at Wasp Nest Cottage!
